Privacy Policy

This Privacy Policy explains how Insiders of Dubai (“Insiders”, “we”, “us”, or “our”) collects, uses, shares, and protects your personal information when you use our website, agent platform, and related services (collectively, the “Services”). By using the Services, you agree to the practices described here.

1. Information we collect

We collect the following categories of information:

• Information you provide — name, email address, phone number, password, profile details, and any information you submit when registering, completing your profile, registering a deal, or contacting us.
• Usage information — pages viewed, features used, projects and developers you browse or save, and actions taken on the platform.
• Device and technical information — IP address, approximate location (country), browser type, device identifiers, and cookies or similar technologies.
• Transaction information — records of deals, commissions, and payments processed through the platform.

2. How we use your information

We use your information to:

• Provide, operate, and improve the Services;
• Create and manage your account, verify your identity, and assign your agent tier and commission rate;
• Process deal registrations, commissions, and payouts;
• Send transactional messages, service updates, and (where you have opted in) marketing communications;
• Personalise content such as pricing and availability based on your country;
• Detect, prevent, and address fraud, abuse, and security issues; and
• Comply with legal obligations.

3. How we share your information

We do not sell your personal information. We may share it with:

• Service providers who process data on our behalf (for example, hosting, analytics, email delivery, and payment processing) under contractual confidentiality and security obligations;
• Developers and partners strictly as necessary to progress a deal you have registered;
• Authorities where required by applicable law, regulation, or legal process; and
• Successors in connection with a merger, acquisition, or sale of assets.

4. Cookies and similar technologies

We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how the Services are used. You can control cookies through your browser settings; disabling some cookies may affect functionality.

5. Data retention

We retain personal information for as long as your account is active or as needed to provide the Services, and thereafter as required to comply with our legal obligations, resolve disputes, and enforce our agreements.

6. Security

We use technical and organisational measures designed to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

7. Your rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information, and you may object to or restrict certain processing. To exercise these rights, contact us using the details below. You can unsubscribe from marketing emails at any time using the link in those messages.

8. International transfers

We operate from the United Arab Emirates and may process information in countries other than where you reside. Where we transfer data internationally, we take steps to ensure it remains protected.

9. Children

The Services are not directed to individuals under 18, and we do not knowingly collect their personal information.

10. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version here and revise the “Last updated” date above. Material changes may be notified to you by email or through the Services.

11. Contact us

If you have questions about this Privacy Policy or how we handle your information, contact us at support@insidersofdubai.com or via our contact page.