Terms of Use

These Terms of Use govern access to and use of the Insiders platform, website, mobile applications, tools, content and related services. How we collect and handle personal information is described in our separate Privacy Notice, which forms part of these terms. By creating an account, accepting these terms electronically or using the Platform, you confirm that you have read, understood and agreed to this document.

1. About Insiders

The Platform is operated by:

Insiders Platform Real Estate L.L.C
Commercial Licence No. 1639547
Office 1705/1706, Marina Plaza
Dubai Marina, Dubai
United Arab Emirates
Email: support@insidersofdubai.com
Privacy enquiries: privacy@insidersofdubai.com

In these terms, “Insiders,” “Company,” “we,” “us” and “our” refer to Insiders Platform Real Estate L.L.C.

2. Key definitions

In this document:

Agency Account means an account created for a company, agency, brokerage, team or other organisation.

Agency Administrator means the person authorised to manage an Agency Account and its users.

Authorised User means an employee, agent, contractor or representative permitted to use an Agency Account.

Client means a prospective or actual buyer, seller, landlord, tenant, investor or other customer connected to an opportunity or transaction.

Content means information, text, images, videos, project information, property information, brochures, documents, templates, software, data and other materials available through the Platform.

Individual User means a person using the Platform in their own capacity.

Opportunity means a prospective property transaction, client requirement or deal registered or managed through the Platform.

Partner Agreement means any separate referring-partner, agency-partner, commercial or other written agreement entered into between Insiders and a user or organisation.

Platform means the Insiders websites, applications, software, databases, AI assistant, marketing generator, project inventory, content feeds, training, opportunity registration, deal-tracking and related services.

User means any Individual User, Agency Administrator or Authorised User accessing the Platform.

3. Eligibility and account registration

3.1 Eligibility

To create and use an account, you must:

1. be at least 18 years old;
2. have legal capacity to accept these terms;
3. provide accurate and complete information;
4. not be prohibited from using the Platform under applicable law; and
5. use the Platform only for lawful professional or business purposes.

3.2 Accurate account details

You must keep your name, email, telephone number, company details, billing information and other account information accurate and current.

We may request identity, business-registration, tax, banking, licensing or compliance documents before activating particular features or processing a transaction or payment.

3.3 Account security

You are responsible for:

1. keeping login credentials confidential;
2. not sharing your account with unauthorised persons;
3. activities performed through your account;
4. notifying us promptly of suspected unauthorised access; and
5. using reasonable security measures to protect your device and account.

We may suspend an account where we reasonably suspect unauthorised use, fraud, security risk or breach of these terms.

4. Individual and Agency Accounts

4.1 Individual Accounts

An Individual Account is personal to the registered user and may not be transferred, sold or shared.

4.2 Agency Accounts

An Agency Account may include multiple seats for Authorised Users.

The Agency Partner or organisation is responsible for:

1. nominating its Agency Administrator;
2. deciding who may access its account;
3. maintaining an accurate list of Authorised Users;
4. removing access when a user leaves or is no longer authorised;
5. its Authorised Users’ conduct and Platform activity; and
6. internal distribution of commission, compensation or other earnings.

4.3 Agency Administrator authority

The Agency Administrator may be able to:

1. add, remove and manage Authorised Users;
2. view agency opportunities, transactions and reporting;
3. manage subscription and billing details;
4. assign access permissions; and
5. communicate with Insiders on behalf of the Agency Account.

An organisation is responsible for ensuring that its Agency Administrator is properly authorised.

4.4 Employment and agency disputes

Insiders is not responsible for disputes between:

1. an agency and its agents;
2. team members;
3. employers and employees;
4. independent contractors; or
5. multiple users of an Agency Account,

including disputes concerning clients, commissions, compensation, termination or internal entitlement.

5. Nature of the Platform

5.1 Platform support

The Platform may provide:

1. Dubai property and project information;
2. unit availability and inventory;
3. payment plans and price information;
4. developer materials and contacts;
5. opportunity and deal registration;
6. transaction tracking;
7. commission information;
8. AI-generated responses;
9. marketing-content generation;
10. developer briefings and training;
11. account-management and closing support; and
12. related referral or professional services.

5.2 No transfer of brokerage licence

Access to the Platform does not give a User a UAE real-estate brokerage licence, professional practice card or authority to perform regulated activities.

Unless separately licensed and authorised, Users must not:

1. represent themselves as licensed UAE real-estate brokers;
2. conduct regulated UAE brokerage activities independently;
3. sign documents on behalf of Insiders;
4. bind Insiders, a developer or another party;
5. collect deposits, booking payments or transaction funds on behalf of Insiders; or
6. issue receipts or invoices in Insiders’ name.

All regulated UAE transaction activity will be managed by Insiders or another appropriately licensed party appointed by Insiders.

5.3 No guaranteed results

We do not guarantee:

1. that any property will remain available;
2. that a Client will purchase;
3. that any transaction will complete;
4. that a developer will approve a booking;
5. any investment return, appreciation or rental yield;
6. visa, mortgage or financing approval;
7. developer completion or handover dates;
8. the amount or timing of commission; or
9. any minimum earnings, leads or transactions.

6. Property information, sales offers and AI content

6.1 Information may change

Information provided through the Platform, including:

• availability;
• prices;
• unit numbers;
• areas and measurements;
• layouts;
• views;
• specifications;
• payment plans;
• incentives;
• developer commissions;
• service charges;
• projected returns;
• completion or handover dates;
• brochures;
• sales offers;
• proposals;
• marketing designs;
• developer briefings; and
• AI-generated answers,

is provided for assistance and may contain errors, omissions, outdated information or information that is changed or withdrawn without notice.

6.2 User verification obligation

Before presenting, recommending, advertising, reserving or selling any property, the User must verify all material information with Insiders or the relevant developer using the latest official documents.

A User must not describe a unit as available, allocated, reserved or confirmed unless written confirmation has been received from Insiders or the developer.

6.3 Official documents prevail

The final booking form, reservation agreement, Sale and Purchase Agreement, title documentation and other formal documents issued or signed by the developer or relevant party govern the transaction.

Where Platform information, an AI response, sales offer, marketing material, calculation, developer briefing or earlier communication conflicts with an official signed document, the official signed document prevails.

6.4 AI limitations

AI features may generate incomplete, inaccurate, outdated or unsuitable content.

Users must independently verify:

1. project and unit information;
2. prices and availability;
3. financial calculations;
4. commissions and payment plans;
5. legal or regulatory statements;
6. market statistics;
7. marketing claims; and
8. any information communicated to a Client.

AI output is not legal, tax, financial, immigration, investment or professional advice.

6.5 User responsibility

Insiders is not responsible for loss resulting from:

1. failure by a User to verify material information;
2. reliance on outdated or unverified information;
3. unauthorised modification of Platform materials;
4. promises, guarantees or representations made by a User;
5. use of AI output without verification; or
6. information supplied incorrectly by a developer or other third party,

except to the extent liability cannot legally be excluded.

7. Client and opportunity information

7.1 Different partner models

The Platform supports Users who:

1. manage their own Client relationships; or
2. request Insiders’ senior brokerage team to communicate with and assist or manage the Client.

7.2 Agency-managed or User-managed Clients

Where a User manages the Client directly, Insiders will not ordinarily contact the Client except:

1. with the User’s approval;
2. where reasonably required for KYC, compliance, developer registration, booking, documentation or completion;
3. to provide a service requested by the Client or User; or
4. where the Client independently requests direct communication from Insiders.

7.3 Insiders-assisted Clients

Where a User asks Insiders to assist with or manage a sale, Insiders may communicate directly with the Client for purposes including:

1. understanding requirements;
2. presenting properties;
3. answering questions;
4. arranging meetings or viewings;
5. compliance and KYC;
6. booking and transaction documentation; and
7. completing and servicing the transaction.

7.4 No unrelated use

Client information received through the Platform will not be intentionally used to bypass the relevant User, reclassify the Client as an Insiders-generated lead, or conduct unrelated marketing without an appropriate legal basis or required consent.

7.5 Minimum information

A User may initially register an Opportunity using the minimum information reasonably required to identify and track that Opportunity.

Full Client details may be required later for:

1. KYC and AML checks;
2. developer registration;
3. booking or reservation;
4. contracts and transaction documents;
5. transaction completion; or
6. direct assistance from Insiders.

7.6 Lawful collection

A User uploading Client information confirms that:

1. the information was obtained lawfully;
2. it is accurate to the User’s knowledge;
3. the User has authority or an appropriate legal basis to provide it;
4. the Client has received any required privacy information; and
5. the information is relevant to a genuine Opportunity or transaction.

8. Duplicate Clients and transaction attribution

8.1 No exclusive ownership of a person

The same Client may be introduced, advised or registered by more than one User or partner.

Registration of a Client’s name does not give any User exclusive ownership of that individual.

8.2 Opportunity-based attribution

A separate Opportunity or transaction involving the same Client may be attributed to a different User or partner.

Entitlement is determined by the specific Opportunity or completed transaction, rather than solely by who first registered the Client’s name.

8.3 Relevant records

Where attribution must be determined, Insiders may consider:

1. Platform opportunity and transaction records;
2. the property or project discussed;
3. assigned Users and senior brokers;
4. communications and activity history;
5. developer registrations;
6. booking and transaction documents; and
7. other relevant evidence.

8.4 Same-transaction disputes

Where multiple Users or partners claim the same completed transaction, Insiders may determine attribution reasonably and in good faith using available evidence.

Insiders may reject or remove a registration that is:

1. false or unverifiable;
2. duplicated for the same transaction;
3. submitted after another party has materially progressed the same transaction solely to claim commission;
4. made without required authority or consent; or
5. otherwise abusive or fraudulent.

8.5 Commercial agreements prevail

Commission entitlement, transaction splits and payment rights are governed by the applicable Partner Agreement or other written commercial terms.

9. Marketing materials and advertising

9.1 Permitted use

Users may use Company-provided or approved materials only:

1. for legitimate promotion of relevant properties or services;
2. while maintaining an active Platform account;
3. without misleading alteration; and
4. in compliance with applicable laws and advertising rules.

9.2 User responsibilities

Users must:

1. check current prices and availability before publishing;
2. remove or correct outdated advertising when requested;
3. retain required disclaimers;
4. avoid false urgency or misleading claims;
5. avoid guaranteeing returns, visas, financing or completion;
6. obtain permission for third-party images, trademarks or personal information; and
7. obtain any advertising permit required in the relevant jurisdiction.

Dubai Land Department identifies electronic advertisements, promotional campaigns, project launches, real-estate promotion platforms and seminars among activities covered by its real-estate advertising-permit service.

9.3 Generated content

The Marketing Generator provides templates and suggested content. The User remains responsible for checking and approving generated content before publication.

9.4 Removal request

Insiders may require a User to remove, amend or stop using any content that is inaccurate, outdated, misleading, unlawful or harmful to Insiders, a developer or another person.

10. Acceptable use

Users must not:

1. use the Platform unlawfully or fraudulently;
2. upload false, deceptive or unauthorised information;
3. register fabricated Clients or Opportunities;
4. upload bulk databases without genuine Opportunity activity;
5. interfere with another User’s transactions;
6. scrape, download or extract Platform data in bulk;
7. use bots or automated access without approval;
8. reverse-engineer, copy or interfere with Platform software;
9. introduce malware or harmful code;
10. bypass security or access controls;
11. share, sell or sublicense Platform access;
12. copy Platform data to build a competing database or service;
13. misuse developer contacts;
14. infringe intellectual-property or privacy rights;
15. harass Clients, developers, Insiders staff or other Users;
16. use the Platform for spam or unsolicited bulk communication;
17. make illegal payments, bribes or inducements; or
18. use the Platform in a manner that creates regulatory, legal, security or reputational risk.

11. Subscription plans and billing

11.1 Subscription terms

Paid plans may be offered monthly, quarterly, annually or under another agreed billing schedule.

The applicable:

1. plan;
2. price;
3. seat allowance;
4. billing frequency;
5. commitment period;
6. renewal terms; and
7. included features,

will be shown at purchase or stated in a Partner Agreement or commercial schedule.

11.2 Agency subscriptions

Agency Accounts are limited to the number of purchased seats.

Additional seats may be charged at the price displayed at purchase or agreed in the Agency Partner Agreement.

11.3 Payment authorisation

By purchasing a subscription, the account holder authorises Insiders and its payment provider to charge the chosen payment method for applicable fees, taxes and renewals.

11.4 Recurring billing

Where a subscription automatically renews, it will renew for the period disclosed at purchase unless cancelled in accordance with the applicable cancellation terms.

11.5 Taxes

Prices may exclude VAT or similar taxes unless stated otherwise.

Users and Agency Partners are responsible for providing accurate billing and tax information.

11.6 Non-payment

If payment is overdue, Insiders may:

1. retry the payment;
2. restrict paid features;
3. suspend seats or Platform access;
4. require payment of outstanding amounts; or
5. terminate the subscription in accordance with the applicable agreement.

11.7 Refunds

Except where required by law or expressly agreed in writing:

1. subscription fees are non-refundable once the relevant billing period begins;
2. unused seats or features do not create a refund entitlement; and
3. suspension caused by a User’s breach does not create a refund entitlement.

11.8 Partner Agreement

Where subscription terms are contained in an Agency Partner Agreement or other commercial schedule, that document prevails over this Section in the event of conflict.

12. Commission, payouts and FastPay

12.1 Separate commercial terms

Commission percentages, entitlement, payout timing, deductions and clawback obligations are governed by the applicable Partner Agreement or written transaction terms.

The Platform display is for tracking and administrative convenience and does not replace the signed commercial agreement.

12.2 Standard payment

Unless otherwise agreed in writing, commission becomes payable only after Insiders receives the corresponding brokerage commission in cleared funds and all required conditions are satisfied.

12.3 FastPay

FastPay or another early-payment facility may be offered for eligible transactions.

FastPay may:

1. involve an advance or financing fee;
2. be limited to approved developers, projects and transactions;
3. require completed documentation and compliance;
4. be refused based on risk or available funding; and
5. be subject to repayment or set-off if the transaction is cancelled, reversed or unpaid.

12.4 Platform estimates

Commission amounts displayed before receipt are estimates and may change due to:

1. VAT;
2. developer deductions;
3. cancellations;
4. refunds or reversals;
5. approved rebates;
6. third-party closing costs;
7. currency or bank charges;
8. legal withholding; or
9. changes in the underlying transaction.

13. Third-party services

The Platform may link to, integrate with or provide access to third parties, including:

• developers;
• banks and mortgage providers;
• payment processors;
• KYC providers;
• cloud-hosting providers;
• messaging services;
• analytics providers;
• visa and company-formation providers;
• conveyancers;
• holiday-home operators;
• interior-design providers; and
• other professional services.

Third-party services may have their own terms and privacy notices.

Insiders is not responsible for a third party’s:

1. availability;
2. content;
3. decisions;
4. pricing;
5. performance;
6. security; or
7. handling of personal information,

except where responsibility cannot legally be excluded.

14. Intellectual property

14.1 Ownership

The Platform, software, databases, branding, designs, text, templates, videos, training, workflows and Company-created Content are owned by or licensed to Insiders and are protected by applicable intellectual-property laws.

14.2 Limited licence

Subject to these terms, Insiders grants the User a limited, revocable, non-exclusive, non-transferable right to access and use the Platform for authorised business purposes.

14.3 Restrictions

Users must not:

1. copy or reproduce substantial Platform content;
2. sell, licence or distribute Platform Content;
3. remove ownership notices;
4. create derivative databases from Platform data;
5. use Insiders branding outside approved materials; or
6. claim ownership of Company Content.

14.4 User content

The User retains ownership of original content uploaded by the User.

The User grants Insiders a non-exclusive licence to host, process, reproduce and use that content as reasonably necessary to:

1. provide the Platform;
2. process Opportunities and transactions;
3. provide support;
4. maintain security;
5. comply with legal obligations; and
6. improve Platform functionality using aggregated or de-identified information.

14.5 Content warranties

A User uploading content confirms that the User has the required rights and permissions and that the content does not violate any law or third-party rights.

15. Communications

15.1 Service communications

We may send operational communications concerning:

1. account access;
2. security;
3. transactions;
4. Client or Opportunity activity;
5. subscription and billing;
6. legal or policy changes;
7. project information requested by the User; and
8. Platform updates.

Service communications may be necessary for the account and may not always be optional.

15.2 Marketing communications

Subject to applicable law and preferences, we may send:

1. new-launch updates;
2. developer offers;
3. training invitations;
4. product announcements;
5. Platform tips; and
6. promotional communications.

Users may unsubscribe from optional marketing communications using the link or preference controls provided.

Unsubscribing from marketing does not stop essential service or transaction communications.

16. Suspension and termination

16.1 Suspension

Insiders may suspend or limit Platform access where reasonably necessary to:

1. investigate suspected fraud or misuse;
2. protect Clients, Users, developers or the Platform;
3. address security risk;
4. respond to legal or regulatory requirements;
5. address unpaid fees;
6. prevent misleading marketing;
7. investigate Client or transaction disputes; or
8. enforce these terms.

16.2 Termination by User

A User may request closure of an account.

Account closure does not remove:

1. outstanding payment obligations;
2. subscription commitments;
3. transaction or clawback obligations;
4. confidentiality duties;
5. rights connected to active transactions; or
6. information we must retain by law.

16.3 Termination by Insiders

Insiders may terminate an account or these terms where a User:

1. materially or repeatedly breaches these terms;
2. commits fraud or serious misconduct;
3. engages in unlawful or unlicensed activity;
4. handles Client funds without authority;
5. misuses personal information;
6. compromises Platform security;
7. damages Insiders’ reputation materially;
8. fails to pay fees when due; or
9. creates unacceptable legal, compliance or commercial risk.

16.4 Partner Agreements

Termination of Platform access does not automatically determine commission entitlement under a Partner Agreement.

The relevant Partner Agreement governs active Opportunities, completed transactions, commission and post-termination payment rights.

17. Disclaimers

To the maximum extent permitted by law:

1. the Platform is provided on an “as available” basis;
2. we do not guarantee uninterrupted or error-free access;
3. we may modify, replace or discontinue features;
4. project and unit information may change without notice;
5. third-party and developer information may be inaccurate or delayed;
6. Platform tools do not replace professional advice;
7. AI and generated content may contain errors; and
8. past property performance does not guarantee future results.

Nothing in these terms excludes obligations that cannot legally be excluded.

18. Limitation of liability

18.1 Excluded loss

To the maximum extent permitted by law, Insiders will not be liable for:

1. indirect or consequential loss;
2. loss of anticipated profit;
3. loss of opportunity;
4. loss caused by developer delay or non-performance;
5. Client decisions;
6. reliance on unverified information;
7. unauthorised promises made by a User;
8. suspension resulting from the User’s breach;
9. third-party services; or
10. events beyond Insiders’ reasonable control.

18.2 Liability cap

Except for:

1. commission properly due under a Partner Agreement;
2. fraud or wilful misconduct; or
3. liability that cannot legally be limited,

Insiders’ total liability arising from a User’s Platform use will not exceed the greater of:

• the subscription fees paid by that User or Agency Account during the preceding 12 months; or
• AED 1,000 where no subscription fees were paid.

18.3 User responsibility

The User or Agency Partner is responsible for claims, losses, regulatory penalties and reasonable costs arising from:

1. false or misleading statements;
2. unlawful marketing;
3. misuse of Client information;
4. unauthorised handling of Client funds;
5. activity conducted without a required licence;
6. infringement of third-party rights;
7. unauthorised Platform access; or
8. fraud or wilful misconduct.

19. Changes to the Platform or terms

We may update these terms to reflect:

1. new Platform features;
2. changes in business practices;
3. changes in law or regulation;
4. security requirements; or
5. operational changes.

Material changes will be communicated through the Platform, email or another reasonable method.

The updated terms will take effect on the stated effective date.

Where required, we may ask Users to accept updated terms before continuing to use the Platform.

Changes to commission percentages or commercial payment terms governed by a signed Partner Agreement will be handled in accordance with that Partner Agreement.

20. Governing law and disputes

These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai.

The parties should first attempt to resolve a dispute through good-faith discussions.

Any unresolved dispute arising from these terms shall be finally resolved by arbitration under the Rules of the Dubai International Arbitration Centre:

1. by one arbitrator;
2. in English; and
3. with the seat of arbitration in Dubai, United Arab Emirates.

Either party may apply to a competent court for urgent interim or protective relief.

DIAC’s official model clause permits parties to select the number of arbitrators, seat and language.

21. General provisions

21.1 Entire agreement for Platform use

These terms form the entire agreement concerning ordinary Platform access and privacy, together with any documents expressly incorporated into them.

21.2 Relationship with Partner Agreements

Where a User or organisation has signed a Partner Agreement:

1. the Partner Agreement governs commission percentages, attribution, payout, clawback, subscription package and commercial commitments;
2. these terms govern ordinary Platform access, acceptable use and privacy; and
3. the Partner Agreement prevails where there is a direct conflict concerning commercial terms.

21.3 No waiver

Failure to enforce a provision does not waive the right to enforce it later.

21.4 Severability

If a provision is found invalid or unenforceable, it will be modified to the minimum extent necessary, and the remaining terms will continue.

21.5 Assignment

Users may not transfer their rights or accounts without written approval.

Insiders may assign these terms to an affiliate or successor in connection with a merger, restructuring, acquisition or transfer of the Platform or business.

21.6 Electronic acceptance

Electronic acceptance, checkbox acceptance and electronic signatures may be used to create a binding agreement, subject to applicable law.

The UAE has a federal legal framework concerning electronic transactions and trust services.

User acceptance

By selecting the acceptance checkbox, creating an account or continuing to use the Platform, the User confirms:

1. The User has read and accepted the Insiders Platform Terms of Use & Privacy Notice.
2. The information provided during registration is accurate.
3. Where the User acts for an agency or organisation, the User is authorised to create or use the account on its behalf.
4. The User understands that property information, developer information, sales offers and AI output must be verified before being communicated or relied upon.
5. The User agrees to comply with applicable laws, licensing obligations and Platform rules.
6. The User understands that any separate Partner Agreement governs commission, subscription package, transaction attribution, payout and clawback terms.

Contact

Questions about these Terms of Use can be sent to support@insidersofdubai.com. Legal and formal notices should be sent to finance@insidersofdubai.com. Our handling of personal information is described in our Privacy Notice.